*NOTE: AS OF JANUARY 4, 2016 ONLINE ACCESS TO YOUR ASSOCIATION ACCOUNT IS AVAILABLE.  PLEASE CLICK ON MEMBER LOGIN BUTTON TO BEGIN ONLINE REGISTRATION PROCESS*

Our online access for homeowners, allows you to get the information you need in a convenient and easy manner. Online services include: account tracking, online payments options, signing up for automatic debit (ACH), change of address forms, maintenance requests forms, access to governing documents, newsletters, community calendar, meeting minutes and more.  For homeowners that own multiple units under the management of The Helm, you are able to link all unit under one online account to better track each property.  Board of Directors will have quick and easy access to approve community invoices to expedite completion of maintenance and payment for services.

Have your NEW account number that is listed on your billing statement ready and press the Member Login button located at the top of the web page to register and begin your online account access.

MAILED PAYMENTS:

Beginning January 1, 2016, your monthly statement will have a new payment address on the remittance portion you send with your payment. Please note this new address and make the appropriate adjustments to assure your payment is received in a timely manner.  Our new Banking and Software partnership means utilizing a "Lock Box" service to expedite the posting and processing of homeowner payments.  If you are making payments for multiple units please include each pay stub with your payment to assure accurate posting to the correct account.

Please send payments to the following address using the provided payment stub and envelope: 

«Your Association Name»

c/o The Helm Management Co.

PO Box 611600

San Jose, CA  95161-1600

IMPORTANT: Please do not send any additional correspondence along with your payment to the San Jose "Lock Box" location.  Including additional notes or correspondence will delay the processing of your payments and comments might not reach the appropriate staff members.  Should you have any questions, concerns, or inquiries please direct them to our La Mesa address, phone, email, or speak with your Board of Directors. (Drop-off payments will still be accepted at our office in La Mesa.)

ONLINE PAYMENT:

Once you register, you will be able to sign up for the following online payments either as a One-Time Payment or as a Recurring Monthly Payment. 

• eChecks 
• Credit Cards (3.5% processing fee will be applied to credit card payments)
• ACH (automatic debit from personal bank account will be processed on the 5th of the month) 

AUTOMATIC BILL PAY (Through personal bank account):

• Update mailing address to San Jose "Lock Box" location and make PAYABLE to <Your Association Name>
• Update Association account number to match that listed on your newest statement
• Adjust mailing date to assure proper amount of time for payment to reach its new destination to avoid late fees.  The date your bank writes and sends the check is different than when it is received and processed. 

**No matter which method of payment you choose please note that monthly assessments are DUE on the 1st of each month.  Late fees will be assessed to accounts that have not received payment by the end of business on the 15th day of the month.  Online payments must be received by 4:00 pm PT on the 15th to allow time for bank processing and avoid a late fee being assessed.  The Helm Management Co. is not responsible for delays caused during postal delivery, please plan accordingly to assure payment is received in a timely manner.

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